Article 1: Acceptance and Amendment of the General Conditions of Sale
Any order placed on the www.avenue-colombie.com site implies that the customer explicitly recognizes to have acquainted with present terms of sale and accept them without reserve. Avenue Colombie reserves the right to amend the present general conditions of sale at any time . In case of modification, the applied conditions of sale to every order will be the current ones the day of the order.

Article 2: Availability of products
All our offers are valid as long as they are visible on the site, and this within the limits of available stocks. After validation of your order, we verify the availability of product(s) ordered and send you a confirmation. In case of shortage of stock on one of the products of your order this message will ask you to validate or to cancel the rest of your order.

Article 3: Validation of the orders and electronic signature (law of March 13th, 2000 on the electronic signature)
Any order form signed by "double click" constitutes an irrevocable acceptance which can be questioned only in the limits planned in the present general conditions of sale. The "double click" associated with the procedure of authentification constitutes an electronic signature having the same value as a handwritten signature. Computerized registers, preserved in the computer systems of the company Avenue Colombie in reasonable conditions of safety, will be considered as the proofs of the communications, the orders and payments intervened between the parties. The filing of order forms and invoices is made on a reliable and durable support which can be produced as proof of transaction.

Article 4: Prices
Avenue Colombie reserves the right to modify its prices at any time but makes a commitment to apply the price rates which will have been indicated to you at the time of your order, within the limits of available stocks at this date. Indicated prices include VAT but exclude carriage charges.

Article 5: Methods of payment and Security of the transactions
To pay for your purchases you have two solutions:

• by bank transfer to our account (Banque Populaire des Alpes). We can provide banking information upon request. Most banks now propose this e-service from your customer interface. Your order will be treated after acceptance of your payment.

• by credit card.
  The payment by bank card is directly made on the secure server of our bank (Banque Populaire des Alpes). The details of your card are always encypted thanks to the protocol SSL 128 (ATOS technology) when they transit on the network. Avenue Colombie having no access to these details, they are asked of you again in every new transaction on our site. Your order will be recorded and taken into account from the acceptance of the payment by our bank.

NB : no debit is made as long as your order is not delivered to the carrier « La Poste ». A message will inform you about at this stage and will supply you the follow-up number of your parcel. Products remain the property of Avenue Colombie until the complete collection of the order. However, after delivery, the risks of the delivered goods are transferred to the customer. Avenue Colombie reserves the right to refuse to make a delivery or to honor a order emanating from a customer with whom a dispute of payment is not resolved.

Article 6: Modalities of delivery - Destinations covered
Your order will be delivered to you by post, option "Colissimo Services F" in Metropolitan France and Monaco and option "Colissimo Expert I" in the following European countries: Germany, Austria, Belgium, Denmark, Spain, Finland, Great Britain, Ireland, Italy, Luxemburg, Norway, Netherlands, Portugal, Sweden and Switzerland. For other countries please contact us.

Postal charges
The shipping expenses of the order depend on the place of delivery, the total weight and the amount of the order, independently on the number of parcels, and are calculated with the order.

Modalities of delivery
Parcels can be delivered to the address of your choice such as indicated on the order form (only physical addresses allowing the follow-up of the parcel are permitted and will be handed to you on signing, to you or to any person named by you to postal services. In case of absence your order remains available 15 days at the closest post office. Possible delays do not give the right to the buyer to claim for damages.

Delivery periods
Normally, your order is prepared and sent within 1 working days following the day of your order, to which the delays of routing by post are added, that is 1-2 working days for metropolitan France and 4-8 working days for the rest of Europe. In case of leave as indicated on our welcome page please allow for one to a few additional days.

Damaged parcel
Upon delivery, if the packaging is damaged, torn, opened, you have to check the state of the products. If they were damaged, the customer must refuse delivery and note a comment on the delivery note (refused parcel because opened or damaged) and inform Avenue Colombie within 2 days, at sav@avenue-colombie.com.

Misled Parcel
Since most of our shipments are insured, we request that you inform us of any delay with respect to delivery date given in the confirmation e-mail, at sav@avenue-colombie.com. In this case, we will contact the Post office to ask for an inquiry if necessary. If during the inquiry (21 days), the product is found, it will be automatically reshipped to the original shipping address. If at the end of postal inquiry, the parcel is not found we can send back to you a replacement product, at our expenses, subject to availability, or you will be reinbursed the cost of ordered products . Avenue Colombie will not be held responsible for the non-fulfillment of the contract in the following cases: causes beyond our control, disturbance or complete or partial strike notably of postal services and means of transportation andor communication, flood or fire.

Article 7: Right of retractation
In accordance with trading standard legislation, you have 7 working days as from the delivery date of your order, to request an exchange or refund of any unsatisfactory item. Before returning to us whatever it is, you should inform us by e-mail at sav@avenue-colombie.com, to facilitate the handling of your returns. The product must be returned to us in good condition, in its original packing, and unused, within 7 working days from the return agreement and at your expense. Having received and accepted your parcel, we shall proceed within 15 days to the refund.
Note that in the case of free delivery, the offer is cancelled and costs will be deducted from your refund.

Article 8: Disputes
The choice and the purchase of a product are made under the responsibility of the customer. The total or partial impossibility to use products cannot be grounds for any compensation, refund or questioning of the responsibility of the company Avenue-Colombie, except in the case of a latent defect, a nonconformity, an imperfection or the use of the right of retraction envisaged under the article 7. In case of a latent defect, you have the choice between cancelling the order or keeping the product against a price discount.
The present contract is subjected to French law. Avenue Colombie cannot be held responsible for damages of any kind, material, immaterial or physical, which could result from a misuse of the marketed products. In case of difficulty in the application of the present contract, you have the possibility, before any action in justice, of looking for an amicable solution notably by means of a professional association, an consumer association or other advice of your choice. By default, the Commercial court of Grenoble is the only competent body.

Article 9 : Law " informatic and liberty "
Collecting nominative information for the purposes of mail order sales is indispensable for the treatment and the routing of the orders, the issuing of invoices and guarantees. Any piece of information lacking implies the non validation of the order. In accordance with "Data Protection Legislation ", the treatment of nominative information concerning customers was the object of a statement with the National Committee of Computing and Liberties (CNIL). At any time, you have a right of access, modification, rectification and deletion of the data which concern you (art 34 of the law " Computing and Liberties " of January 6th, 1978). Following your order, we may advise you of special offers and product information. You can also modify your subscription at any time by sending an e-mail to contact@avenue-colombie.com. Furthermore, Avenue Colombie will not divulge any information on their customers to third party.

Article 10: Author's right
Any reproduction, complete or partial of the www.avenue-colombie.com site is systematically subjected to the authorization of its owner.