Advised Resolution
When you click on an image to enlarge it you obtain a 800x600 image, by consequent if your screen height is lower than 800 pixels you might experience some troubles, unless you use a recent internet navigator allowing to resize the image.

SOS, what is the plan of the site?
The site is organized in three main categoriess:

- Colombia, is a varied information center about the country. You will find 7 categories from (History to Tourism) which are so many entrances on a particular aspect of Colombia.?

- the Shop proposes you numerous products of the Colombian crafts, stored in categories and possibly subcategories. For opportunities of management, are also stored in this category are articles of information completing the previous category which remains the normal access way.

- Avenue Colombie informs you about the terms of sale, the company and our commercial approach. A News page, accessible directly from the icon « What's new? » within the framework of left informs you about last news. The page Links propose links toward friend or partner sites.

I am a little lost ( e ) with your various types of products, can you help me?
Naturally, you can ask us all the questions which you want in contact@avenue-colombie.com, or to call us in +33 (0)9 62 07 61 00 we shall answer you as fast as possible. In your demand we can call back you the fixed phone number of your choice to advise better (this one will not be archived) and it with no obligation of purchase. Please keep in mind that our shop is only a means to sustain a global project. Our objective is to invite you to discover Colombia through a wide range of products among which many are available only in one or two units. So, considering the variety of our articles, not to weigh down artificially the site we grouped together various colors or sizes under a given reference as indicated in the accompanying text. This might require a certain interactivity between us, just see it as a means to restore some humanity in the e-business! Use the possibility of adding comments to your order to allow us to better serve you. In case of doubt we shall contact you.

We draw your attention on the fact that all our products being craft, every item is unique, by definition. On certain products, because of technique used, for example the precolombian jewels, the differences from an item to the other one are practically undetectable

In contrast, all the wooden articles, except those wooden and metal, can exhibit strong variations of tones and drawings of the wood with regard to photos, even if we do our best to give you an idea of this variety. This is a characteristic which is common to most of these kind of woods and that makes a good part of their charm. If available items at the time of your order present big differences with regard to the presented photos, even in the absence of questions from your we shall subject you one or several photos to inform you about possible choice before definitive validation of your order. On your demand we can also suggest you choosing between various articles.

Other articles, such as the filligree jewels, the basketwork or the potteries can present small differences of tint, dimensions, etc. but for articles proposed in the sale, this remains marginal and completely normal accounted for their craft character.

Is there a program of fidelity?
Yes because we think that the best advertising we can make is the one made by our customers. We keep track of your purchases and from cumulated 250€ TTC you will receive an offer of 10 % reduction to be been worth on your next order. We shall provide you also 2 offers of 10 % of reduction, to be given to who ever you want and used on a first order. Moreover your own score will be increased by the amount of the first purchase of your godchildren, after definitive validation.

Your godfather's status also offers you the other advantages. You have the possibility of putting an option to buy, with no obligation, on the rarest articles and in the course of resupplying. You just have to announce it to us in contact@avenue-colombie.com we shall note your wishes in the chronological order and shall inform you about the imminent availability of these articles. As from the dispatch date of this announcement you will have one week to confirm your interest before the on-line publishing of these articles. We are also opened to any particular demand: new articles, the other complexions, dimensions, etc. Articles which we propose are for the main part of them much better known for the North American market than European, also we rely on your remarks to improve our offer and announce your remarks to our producers

Why the parcel which I have just received exhibits a commercial inscription?
As possible we use recycled packagings which can present commercial inscriptions having nothing to do with our activity. Eventually, our objective is to get back packagings, particles of wedging, etc. become useless at our neighbors storekeepers. On one hand we restore a second life in these packagings before a more radical recycling, but we also reduce the transport and for you it is translated by a valuable decline which can reach few euros on a large order.